Roadside Assistance & Vehicle Towing
Bergnet

HomeEnglishFAQAnswersWhat are Bergnet's guidelines in response to COVID-19?

What are Bergnet's guidelines in response to COVID-19?

For your safety and the safety of our employees, Bergnet has taken measures to prevent contamination with COVID-19. As a result, our services work slightly different than normal on a number of points. In addition, you may have to wait a little longer than usual before we can help you.

Measures during breakdown assistance / car transport

  • Are you experiencing any symptoms of COVID-19? Notify us as soon as possible via +31 88-888 11 00 (standard rate) and also inform the Bergnet employee on site.
  • Follow the instructions of the Bergnet employee.
  • Keep a distance of at least 1.5 meters.
  • We have made changes in the way we provide our services, which we have called 'contactless vehicle recovery'. See the video (Dutch).
  • If a seat in the cabin of our truck is necessary, you are urged to wear a face covering. If you do not have a face mask at your disposal, we will provide you with one.
  • The Bergnet employee may decide not to help you if he/she has doubts about the safety of the situation. In that case, the Bergnet employee will ensure that you are helped by another mechanic.

Establishment measures

  • Only come if you are not experiencing any symptoms of COVID-19.
  • Come alone (as much as possible).
  • Wash / disinfect your hands upon entry.
  • Keep a distance of at least 1.5 meters.
  • Do not give keys or documents directly to an employee, but put them on the counter.
  • You are urged to wear a face covering.
  • Follow the instructions of the Bergnet employee.

Bergnet complies with local regulations and guidelines of the Dutch RIVM.

Questions?

Would you like to know more about these measures or do you have other questions? Contact us via +31 88-888 11 00 (standard rate).

Andere veelgestelde vragen

De autohulpdienst die ménsen helpt
Bel nu 088-888 11 00
Genoemde prijzen zijn inclusief BTW, tenzij anders aangegeven.